For service-based businesses and professionals, consultation is critical to business success. Managing appointments, getting feedback and following up with clients can be time consuming. Customer delays can affect your schedule and your relationships with them. Let's look at reason why online consultation is effective for you and your clients.
You can consult with customers from anywhere
Have you ever received a call from a client interested in your service who is looking forward to working with you only to find out she's far from your office making it nearly impossible for her to come to your office? With online consultation, whether your customer is based in Pretoria or Cape Town consultation will be the same for all customers. Customers from different provinces are looking for your expertise, online consultation makes it easier for you and your customers to meet. The more areas you can cover the better for you and your clients.
Simplified yet powerful appointment management
Setting and rescheduling appointments can be chaotic. By automating this process by allowing clients to request and reschedule appointments with you online saves you and your customers time. Leaving you with more time to service your clients. With appointment scheduling you can choose to accept or reject appointments, automatically prevent double booking and reduce no shows by sending your clients email and SMS reminders for their online consultation. You can opt to accept online payments before appointments can be confirmed.
Consultations can be held on any modern device
Mobile phones have become part of our daily lives and are used almost like desktop computers (if not more) these days. We can shop online, watch movies and chat with family and friends on our phones. Allowing your clients to schedule and have consultations with you on devices like tablet and smartphone devices not saves you time but reduces no shows as a results increasing profit for your business.
More Google reviews
Ever had a client who sent you a wonderful WhatsApp message or SMS thanking you for your amazing work? great! But it becomes difficult to show all your customers WhatsApp message from that thankful client. If you have more reviews from those happy clients (Which I believe you have), you want the whole world to see without having to ask who you have worked with and if you have any feedback from previous client. Which Online consultation, you can send a review request to your clients and showcase those reviews on Google Business. This allows you to showcase your happy reviews to your potential clients. Reviews are great for you and increase trust in your expertise.
